Legal & Policies

Terms of Use

By using Scrappy Exchange, you agree to these terms. This covers who can use the platform, what's allowed, and how we handle disputes between members.

Updated August 16, 2026

Privacy Policy

We collect only what we need to run the marketplace. We never sell your personal data to third parties. Here's exactly what we collect, how we use it, and who processes it on our behalf.

Updated August 16, 2026

Seller Policy

Everything you need to know about selling on Scrappy Exchange — from listing requirements to fees, shipping expectations, payouts, and what happens if something goes wrong.

Updated August 16, 2026

Buyer Policy

Your rights as a buyer on Scrappy Exchange — how purchases work, when you can request a refund, and how to resolve issues with sellers.

Updated August 16, 2026

Acceptable Use Policy

What's allowed and what's not on Scrappy Exchange. This covers prohibited items, behaviors, and how we enforce these rules.

Updated August 16, 2026

Trust & Safety / Reporting

How we keep Scrappy Exchange safe — our reporting tools, moderation process, and how we handle serious violations including fraud and harassment.

Updated August 16, 2026

Refund & Dispute Policy

How refunds and disputes work on Scrappy Exchange. Parties have 48 hours to respond. Please allow at least 48 hours for Scrappy to review an escalated dispute.

Updated August 16, 2026

Shipping Policy

How shipping works on Scrappy Exchange — Shippo integration, shipping wallets, seller-paid vs. buyer-paid shipping, tracking, and what happens if a package goes missing.

Updated August 16, 2026

Fees & Payments Policy

A clear breakdown of all fees on Scrappy Exchange — transaction fees, listing fees, payment processing, payouts, and membership charges. No hidden surprises.

Updated August 16, 2026

Creative Classrooms & Contributions Policy

How Scrappy Exchange supports Creative Classrooms — Impact membership allocations, seller-directed contributions, checkout round-ups, and direct contributions. This replaces the former Donation Policy.

Updated August 16, 2026

Scrappy Membership Terms

Terms for Scrappy Plus, Pro, and Impact memberships — pricing, recurring billing, cancellation, benefits, shipping wallet credits, and founding-member benefits.

Updated August 16, 2026

Gift Card Terms & Conditions

Terms for Scrappy Exchange gift cards — purchase, delivery, redemption, balances, refunds, and restrictions. Gift cards do not expire.

Updated August 16, 2026

Creative Classes & Creative Guides Policy

Terms for Creative Classes and Creative Guides — enrollment, payment, completion, refunds, guide payouts, Founding Guide fees, and safety.

Updated August 16, 2026

Intellectual Property Policy

How intellectual property is handled on Scrappy Exchange — ownership, infringement, DMCA takedowns, fan art, trademarks, and digital goods.

Updated August 16, 2026

AI Content Policy

Rules for using AI-generated content on Scrappy Exchange — disclosure, prohibited uses, and how we handle violations.

Updated August 16, 2026

Data Retention & Deletion Policy

How long we keep your data, what happens when you delete your account, and your rights to request deletion.

Updated August 16, 2026

Accessibility Policy

Scrappy Exchange is committed to making our platform accessible to everyone. Learn about our accessibility standards and how to request accommodations.

Updated August 16, 2026

Environmental & Sustainability Policy

Scrappy Exchange was built around the idea of giving materials a second life. Here's how we think about sustainability and what we encourage from our community.

Updated August 16, 2026

Cookie Policy

We use cookies to keep you logged in, remember your preferences, and understand how people use the platform. Here's the full breakdown.

Updated August 16, 2026

Scrappy Minors Policy

Young Creators (ages 13–17) may have an isolated login experience under guardian oversight. They are not independent adult account holders. All private information remains private.

Updated August 16, 2026

Community Guidelines

Scrappy Exchange is a creative, supportive community built on trust, respect, and authenticity. These guidelines help keep our marketplace safe, welcoming, and inspiring for everyone.

Updated August 16, 2026