Our Customer Pledge
At Scrappy, we believe creativity should be accessible, sustainable, and shared. Whether you're buying your next project materials, selling what you no longer need, or supporting classrooms, you're part of something bigger—and we take that seriously.
This is our promise to you.
We Put People First
You are not just a transaction.
We are committed to building a marketplace that feels human—where buyers and sellers are treated with respect, fairness, and transparency at every step.
We Keep It Honest
No hidden fees. No confusing fine print.
We will always strive to communicate clearly about pricing, policies, and how our platform works—so you can make informed decisions with confidence.
We Prioritize Safety
Your safety matters.
We actively work to create a secure environment through thoughtful policies, monitoring, and continuous improvement. We take reports seriously and act quickly when something doesn't feel right.
We Support Creative Reuse
Scrappy exists to give materials a second life.
We are committed to reducing waste by making it easier to buy, sell, and share gently used arts and crafts supplies—keeping usable materials out of landfills and in the hands of creators.
We Show Up for Educators
Creativity belongs in every classroom.
We are building Scrappy with a long-term commitment to supporting teachers and students by helping connect surplus materials with real classroom needs.
We Value Your Trust
Trust is earned—not assumed.
We will continue to improve our platform, listen to your feedback, and make decisions that reflect the best interests of our community.
We're Building This Together
Scrappy is more than a marketplace—it's a community.
Your ideas, feedback, and participation help shape what this becomes. We're here to grow with you.
Thank you for being part of Scrappy.