Shipping Policy
Last updated: August 16, 2026
Plain-English Summary
How shipping works on Scrappy Exchange — Shippo integration, shipping wallets, seller-paid vs. buyer-paid shipping, tracking, and what happens if a package goes missing.
Scrappy Exchange integrates with Shippo for shipping label generation, rate calculation, tracking, and carrier adjustments. Sellers may purchase discounted shipping labels directly through the platform, or use their own shipping method. When a seller purchases a label through Scrappy, the label cost is deducted from their payout (unless the buyer paid for shipping).
Scrappy's Shippo Integration
Scrappy Exchange integrates with Shippo for shipping label generation, rate calculation, tracking, and carrier adjustments. Sellers may purchase discounted shipping labels directly through the platform, or use their own shipping method. When a seller purchases a label through Scrappy, the label cost is deducted from their payout (unless the buyer paid for shipping).
Who Pays Shipping
Shipping costs depend on the seller's shipping settings: • Buyer pays calculated shipping — the buyer pays the actual carrier rate calculated at checkout • Seller offers free shipping — the seller pays the label cost (deducted from payout) • Seller subsidizes shipping — the buyer pays a fixed amount and the seller pays the remainder (deducted from payout) Sellers offering free shipping must acknowledge at listing creation that the actual label cost will be deducted from their payout.
Shipping Wallet Credits
Scrappy Pro and Scrappy Impact members receive monthly shipping wallet credits: • Scrappy Pro: $4.99/month • Scrappy Impact: $9.99/month Shipping wallet credits can be used toward shipping label purchases. Credits expire if not used within the membership cycle. See our Scrappy Membership Terms for details.
Seller Shipping Responsibilities
Sellers are responsible for: • Packing items safely and securely • Shipping within the timeframe stated in the listing (default: 5 business days) • Providing tracking information when available • Communicating any delays to the buyer promptly
Package Weight & Dimensions
Shipping rates are calculated based on package weight, dimensions, origin, and destination. Sellers should enter accurate weight and dimensions to ensure correct rates and avoid carrier adjustments.
Carrier Adjustments
Carriers may adjust shipping charges after a label is purchased if the actual package weight, dimensions, or zone differ from what was entered. If a carrier adjustment occurs, the difference is charged to or credited to the seller's account. Scrappy is not responsible for carrier adjustments. Sellers should verify package details before purchasing labels.
Tracking
When a tracking number is added to an order (either through Shippo or manually), both the seller and the buyer receive email updates. For high-value items, we recommend insured shipping.
Lost or Damaged Packages
If a package appears to be lost: 1. Check the tracking information first — it may be delayed 2. Wait up to 3 additional business days past the estimated delivery date 3. If still not arrived, contact the carrier 4. If unresolved, open a dispute through your Orders page For damaged packages, take photos immediately upon receiving and open a dispute. Scrappy does not guarantee carrier delivery times.
Label Cancellation & Refunds
Shipping labels purchased through Shippo may be eligible for a refund if cancelled within the carrier's refund window and if the label has not been used. Label refund requests are processed through the platform.
International Shipping
Some sellers ship internationally. International orders may be subject to customs delays and import fees, which are the buyer's responsibility. Tracking may be limited once a package leaves the country of origin.
Returned & Undeliverable Packages
If a package is returned to the seller as undeliverable, the seller should contact the buyer to resolve the address issue. Refunds for undeliverable packages are handled per our Refund & Dispute Policy. Carriers may experience delays outside Scrappy's control. Scrappy does not guarantee carrier delivery times.